Security & trust

How we handle your customer data.

What you can count on when RunCore Scheduling is handling your bookings.

Dedicated, isolated setup per client

Every client gets a fully isolated configuration and data store for their AI agent — nothing is shared across accounts.

Privacy-first data handling

Customer and scheduling data is protected with encryption in transit and at rest, strict access controls, and limited retention — see our Privacy Policy for the specifics.

Full transparency

Complete transcripts and recordings are always available to you — nothing about how your agent handled a request is hidden.

Never used to train external models

Client data is never used to train third-party AI models. Ever.

Human hand-off

Any interaction your agent flags as urgent or sensitive routes to your team, live, rather than being handled end-to-end by the AI.

See our full privacy policy for how we handle data across the platform.