Refund Policy

The one-time setup fee covers the work of building and configuring your RunCore Scheduling assistant — connecting your calendar, writing your assistant's script, and testing it before go-live. Because this work is completed individually for your business, the setup fee is non-refundable once setup has begun.

The one exception is our go-live guarantee: live within 5–7 business days, or your setup fee back. If we miss that window, your setup fee is refunded in full.

Subscriptions are billed monthly in advance. You can cancel at any time, effective at the end of your current billing period — we don't charge for the next cycle once you've cancelled, but we don't provide partial-month refunds for time already paid for in the current cycle.

Usage beyond your plan's included hours is billed at $16.80 per additional hour of booking conversations as it's used, and is non-refundable once incurred.

If RunCore Scheduling fails to work as intended due to an error or outage on our end, contact us at hello@runcoreai.online — we'll investigate and, where appropriate, issue a credit or partial refund for the affected period at our discretion.

Questions about billing or this policy? Email hello@runcoreai.online.